Privacy policy

Last updated: March 6, 2025

This Privacy Policy describes how Passion-milan (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from passion-milan.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other measures required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you provide directly through our Services may include:

  • Contact information including name, address, phone number, and email.
  • Order information including name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including username, password, security questions, and other information used for account security purposes.
  • Customer service information including the information you choose to include in communications with us, such as when you send a message through the Services.

Certain features of the Services may require you to provide specific information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). For this purpose, we may use cookies, pixels, and similar technologies (“Cookies”). Usage data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information related to your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process payments to fulfill your orders and provide you with the products or services you have requested to execute our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also the section below, “Third-Party Websites and Links.”

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide the Services to fulfill our contract with you, including processing payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, facilitating any returns or exchanges, and other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In this case, Shopify will handle your information as set forth in its Privacy Policy and Consumer Privacy Policy.

  • Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, text messages, or regular mail, and showing you advertisements for products or services. This may include using your personal information to better personalize the Services and advertisements on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products under Article 6(1)(f) of the GDPR.

  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or harmful activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other login details with anyone else. If you believe your account has been compromised, contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers under Article 6(1)(f) of the GDPR.

  • Communication with You and Service Improvement: We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to be responsive to you, provide effective services, and maintain our business relationship with you under Article 6(1)(f) of the GDPR.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with managing our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to manage and improve our Site and Services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better personalize services, products, and advertisements on our Site and other websites.

Most browsers accept cookies by default, but you can choose to set your browser to remove or reject cookies through browser settings. Please note that removing or blocking cookies may negatively impact your user experience and could cause certain Services, including some general features and functions, to work improperly or become unavailable. Additionally, blocking cookies may not fully prevent the way we share information with third parties, such as our advertising partners.

How We Disclose Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for purposes of fulfilling our contractual obligations, legitimate purposes, and other reasons as described in this Privacy Policy. These circumstances may include:

  • With vendors or other third parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, order fulfillment, and shipping).
  • With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy policies.
  • When you instruct, request, or otherwise consent to our disclosure of certain information to third parties, such as for shipping products to you or through the use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
  • In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-Party Websites and Links

Our Site may provide links to third-party websites or other online platforms not operated or controlled by us. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on such websites. Information provided in public or semi-public spaces, including information shared on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms without limitations on their use by us or by a third party. The inclusion of such links does not imply any endorsement by us of the content of those platforms or their owners or operators, except as disclosed in the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware of "sharing" or "selling" (as defined by applicable law) personal information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, any information you send to us may not be secure during transmission. We recommend not using insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may refuse your request as permitted by law.

  • Right of Access/Knowledge: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
  • Right to Deletion: You may have the right to request the deletion of the personal information we hold about you.
  • Right to Rectification: You may have the right to request that we correct any inaccurate personal information we hold about you.
  • Right to Portability: You may have the right to receive a copy of the personal information we hold about you and request its transfer to third parties, under certain circumstances and with certain exceptions.
  • Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may have the right to ask us not to “sell” or “share” your personal information or opt-out of processing your personal information for purposes considered “targeted advertising,” as defined under applicable privacy laws. Please note that if you visit our Site with the explicit opt-out preference signal for Global Privacy Control enabled, depending on where you are located, we will automatically treat this as an explicit opt-out request for the “sale” or “sharing” of information for the device and browser you are using to visit the Site.
  • Right to Limit Processing: You may have the right to request that we stop or limit our processing of personal data.
  • Revocation of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw such consent.
  • Recourse: You may have the right to challenge our decision if we refuse to process your request. You can do so by responding directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you can choose to unsubscribe from them at any time by using the unsubscribe option displayed in our emails. If you opt-out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights where indicated on our Site or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account details, before providing a substantial response to the request. In accordance with applicable law, we may charge a fee in certain cases or refuse a request if it is manifestly unfounded or excessive.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: passion.milan9@gmail.com